Privacy & Cookies Policy

1. Who We Are

Willowspinden ("we", "us", "our") operates a free social slots entertainment platform online from the United Kingdom. We are the data controller for personal data processed through this website. For privacy queries contact [email protected].

2. Data We Collect

• Contact form data: name, email, optional phone number, subject and message when you contact us.
• Newsletter data: your email address if you subscribe to free-play updates.
• Technical data: IP address, browser type, device information and general usage data collected automatically.
• Preference data: age-confirmation and cookie choices stored locally in your browser.

We do not collect payment or financial data because the Platform involves no real money.

3. How We Use Your Data

• To respond to your enquiries and provide support;
• To send you optional updates about free social games (only with consent);
• To operate, secure and improve the Platform;
• To comply with our legal obligations, including age-restriction requirements.

Our lawful bases are consent, legitimate interests and compliance with legal obligations.

4. Cookies & Local Storage

We use a small number of essential cookies and browser local storage to remember your age confirmation and cookie preferences and to keep the Platform working correctly. We do not use these to identify you personally. You can clear this data at any time through your browser settings. Non-essential cookies, where used, are only set with your consent via the cookie banner.

5. Third Parties

Our Demo Slot page embeds the Willow Reels demo through a third-party demo provider. When the embedded content loads, that provider may set its own cookies and process technical data according to its own privacy policy, over which we have no control. We also use reputable content delivery networks to serve fonts and scripts. We do not sell your personal data to anyone.

6. Data Retention

We keep contact enquiries for up to 24 months, newsletter data until you unsubscribe, and technical logs for a limited period for security purposes. We retain personal data only for as long as necessary for the purposes described above.

7. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability and to withdraw consent. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Contact Our Data Protection Contact

To exercise your rights or raise a concern, contact our data protection contact (DPO) at [email protected]. Our postal address is available on request by email.