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Have a question about Willow Reels, virtual coins or how our free social slots demo works? Drop us a message and our UK team will get back to you.

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Get in Touch

We're a friendly team and happy to help with anything about our free-to-play platform. Please note we cannot offer real-money services — everything here is virtual and for entertainment only.

Email Us

We run no contact form on purpose: a form would mean collecting and storing your details, and we would rather not hold them at all. One address, read by a person.

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We can help with

  • The Willow Reels demo failing to load, freezing or showing an error.
  • A broken link, a typo or anything that reads unclearly.
  • Questions about how the free demo and virtual coins work.
  • Press, accessibility feedback, or a correction to any page.

We cannot help with

  • Money. There are no balances, deposits, withdrawals, refunds or prizes here — nothing to pay out or recover.
  • Accounts. We run no registration or sign-in, so there is no password to reset and no account to close.
  • Real-money gambling. We are not an operator and cannot act on a dispute or a self-exclusion. See our responsible gaming page for the services that can.

We will never ask for card numbers, bank details, identity documents, passwords or one-time codes. We have no use for them and no system to put them in.